PRIVACY POLICY

Effective Date: February 1, 2026

1. INTRODUCTION

Cell Defy LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you use our website or engage our Services. By using our Services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

To provide Expert Bill Negotiation and Provider Swap services, we must collect specific information that allows us to act as your agent.

  • Personal Identifiers: Name, billing address, email address, and phone number.

  • Account Credentials: Provider account numbers, passwords, PINs, or other security credentials required to access your mobile account.

  • Billing Data: Copies of your mobile bills, current plan details, data usage history, and pricing.

  • Payment Information: Credit card or bank details provided for Service Fee payments (processed securely via HoneyBook).

3. HOW WE USE YOUR INFORMATION

We use the information we collect strictly for the following business purposes:

  • Service Delivery: To negotiate with your carrier to reduce costs or facilitate a provider swap.

  • Analysis: To perform market analysis and match you with plans that fit your usage profile.

  • Communication: To provide Success Reports, invoices, and updates via email, phone, or SMS.

  • Marketing: To provide relevant offers through Meta (Facebook/Instagram) advertising, unless you opt out.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal information to third parties. We share your information only in the following circumstances:

  • Service Providers (Carriers): We share necessary credentials and identity verification with your current or future mobile carrier to perform negotiations or porting.

  • Operational Partners: We share data with trusted third-party tools essential to our operations, specifically SquareSpace (web hosting) and HoneyBook (CRM/Payments).

  • Legal Requirements: We may disclose information if required by law or to protect the rights and safety of Cell Defy LLC and our clients.

5. DATA SECURITY

We implement industry-standard security measures to protect your sensitive carrier credentials and personal data. Access to your account information is restricted to authorized employees and agents who require the data to perform the Services. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we update or correct inaccurate information.

  • Deletion: Request that we delete your personal information once the Services are complete and all fees are settled.

  • Opt-Out: Unsubscribe from marketing communications at any time.

7. THIRD-PARTY LINKS

Our website may contain links to third-party sites (e.g., carrier login portals). We are not responsible for the privacy practices or content of these external sites.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with a revised "Effective Date."

9. CONTACT US

If you have any questions about this Privacy Policy or our treatment of your data, please contact us via our official website or through our email customerservice@celldefy.com.